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FAQ,s
Whether you're investing or renting, we use the power of technology to make your dreams a reality.
Owner Knowledge
Onboarding Questions
Who is my main point of contact?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
How long does onboarding take/when can I start?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Where can I find my plan Terms and Conditions?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Portal Questions
Where can I get updates/how to access the owner portal?
Where can I get updates/how to access the owner portal? All owners have an online Owner Portal where all Statements and coinciding documents can be accessed. Your owner portal will have all of the real time information you could ever want. As long as you gave us a phone number during onboarding your portal is already set up. Directions for your Owner Portal is as follows: 1. Visit our website at https://www.hash-asset-mgmt.com/login/ 2. You will be prompted to enter your phone number 3. Then you’ll receive a 4 digit authentication code. This is texted and emailed to you. 4. If you have an issue logging in, please submit a ticket and we will get you assistance
What if I have a question that isn’t answered in the portal?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Property and
Maintenance Questions
How do I submit a maintenance work order?
This is the same process as asking a question! Either you can enter a ticket. Or reach out to your Customer Success team.
What is the maintenance process for my plan? On Demand
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
What is the maintenance process for my plan? OneRate
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Do you have a lead paint policy?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
How are utilities handled?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Tenant Management
Questions
How can tenants pay rent?
Tenants can pay rent either online through the Hash Real Estate tenant portal or mail the check or money order.
What if my tenant doesn’t pay rent/ is there an eviction process?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Do you file for collections on tenants?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Can tenants renew a lease?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Payments and Statement
Questions
When will I receive my statement and payments?
This is the same process as asking a question! Either you can enter a ticket. Or reach out to your Customer Success team.
What is the maintenance process for my plan? On Demand
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
What is the maintenance process for my plan? OneRate
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Do you have a lead paint policy?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
How are utilities handled?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
More free time and less stress as your wealth grows
Latest buy to invest opportunities
Explore new real estate opportunities available now nationwide
What people saying about
our real estate
As a Investor, I value efficiency and reliability. This team exceeded my expectations by managing my properties with care and attention to detail. They truly make property ownership stress-free.
Michael L
I found my dream home through their platform. The entire process, from scheduling a viewing to signing the lease, was so easy and transparent. Thank you for making it possible!
John D.
Their 24-hour helpline is a lifesaver! Any issue I’ve had was addressed promptly and professionally. It’s great to know they genuinely care about tenants and landlords alike.
Emma T
Working with this team was a game-changer. They found the perfect tenants for my property in no time and handled everything seamlessly. Highly recommend their services!
Sarah M
I’ve been with many property managers, but this team stands out. They keep my property in top shape and always ensure I get my rent on time. Couldn’t ask for better service
David R
Thanks to their expertise, I was able to find a fantastic property that fits my budget and offers great returns. They truly understand the needs of investors!
Lisa K
Get In Touch With An Hash Real Estate
Residents
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Happy homes for rent
We make investing in real estate easy for all by delivering a predictable income and minimizing risks.
Always there for you
With Hash, you can leave stress at the front door and relax
Creating a Happy Home
At the heart of every great property is the feeling of home. We focus on more than just bricks and mortar; we create spaces where comfort, convenience, and community come together. From expertly maintained properties to responsive services, our goal is to ensure every tenant experiences the joy of a happy home.
Whether you're a landlord or a tenant, our commitment to excellence transforms real estate into more than an investment—it becomes a place where life thrives. Together, let’s create homes that inspire happiness and elevate lifestyles.
Explore available properties, schedule a viewing and find your perfect home
Discover a curated selection of properties tailored to your lifestyle and preferences. Whether you're looking for a cozy apartment, a spacious family home, or a prime investment opportunity, we have options to suit every need.
Experience the ease of scheduling property viewings at your convenience. Our team is here to guide you every step of the way, ensuring a seamless and personalized experience.
Your dream home is just a step away. Let us help you find the perfect space that matches your vision, budget, and lifestyle. With us, finding your perfect home has never been easier.
Already a tenant? Get in Touch Anytime
Find your Perfect home
Ready to get started? Explore available homes, schedule a viewing or start your application
What people saying about
our real estate
As a Investor, I value efficiency and reliability. This team exceeded my expectations by managing my properties with care and attention to detail. They truly make property ownership stress-free.
Michael L
I found my dream home through their platform. The entire process, from scheduling a viewing to signing the lease, was so easy and transparent. Thank you for making it possible!
John D.
Their 24-hour helpline is a lifesaver! Any issue I’ve had was addressed promptly and professionally. It’s great to know they genuinely care about tenants and landlords alike.
Emma T
Working with this team was a game-changer. They found the perfect tenants for my property in no time and handled everything seamlessly. Highly recommend their services!
Sarah M
I’ve been with many property managers, but this team stands out. They keep my property in top shape and always ensure I get my rent on time. Couldn’t ask for better service
David R
Thanks to their expertise, I was able to find a fantastic property that fits my budget and offers great returns. They truly understand the needs of investors!
Lisa K
Get In Touch With An Hash Real Estate
Menu
FAQ,s
Whether you're investing or renting, we use the power of technology to make your dreams a reality.
Owner Knowledge
Onboarding Questions
Who is my main point of contact?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
How long does onboarding take/when can I start?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Where can I find my plan Terms and Conditions?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Portal Questions
Where can I get updates/how to access the owner portal?
Where can I get updates/how to access the owner portal? All owners have an online Owner Portal where all Statements and coinciding documents can be accessed. Your owner portal will have all of the real time information you could ever want. As long as you gave us a phone number during onboarding your portal is already set up. Directions for your Owner Portal is as follows: 1. Visit our website at https://www.hash-asset-mgmt.com/login/ 2. You will be prompted to enter your phone number 3. Then you’ll receive a 4 digit authentication code. This is texted and emailed to you. 4. If you have an issue logging in, please submit a ticket and we will get you assistance
What if I have a question that isn’t answered in the portal?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Property and
Maintenance Questions
How do I submit a maintenance work order?
This is the same process as asking a question! Either you can enter a ticket. Or reach out to your Customer Success team.
What is the maintenance process for my plan? On Demand
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
What is the maintenance process for my plan? OneRate
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Do you have a lead paint policy?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
How are utilities handled?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Tenant Management
Questions
How can tenants pay rent?
Tenants can pay rent either online through the Hash Real Estate tenant portal or mail the check or money order.
What if my tenant doesn’t pay rent/ is there an eviction process?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Do you file for collections on tenants?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Can tenants renew a lease?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Payments and Statement
Questions
When will I receive my statement and payments?
This is the same process as asking a question! Either you can enter a ticket. Or reach out to your Customer Success team.
What is the maintenance process for my plan? On Demand
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
What is the maintenance process for my plan? OneRate
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
Do you have a lead paint policy?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
How are utilities handled?
You will have a day-to-day local team that helps manage your property. This is the Customer Success team made up of a Director and Manager. However they are supported by other teams like Vacancy, Delinquency, and Maintenance Coordinators, and a back office department for bills and accounting.
More free time and less stress as your wealth grows
Latest buy to invest opportunities
Explore new real estate opportunities available now nationwide
What people saying about
our real estate
As a Investor, I value efficiency and reliability. This team exceeded my expectations by managing my properties with care and attention to detail. They truly make property ownership stress-free.
Michael L
I found my dream home through their platform. The entire process, from scheduling a viewing to signing the lease, was so easy and transparent. Thank you for making it possible!
John D.
Their 24-hour helpline is a lifesaver! Any issue I’ve had was addressed promptly and professionally. It’s great to know they genuinely care about tenants and landlords alike.
Emma T
Working with this team was a game-changer. They found the perfect tenants for my property in no time and handled everything seamlessly. Highly recommend their services!
Sarah M
I’ve been with many property managers, but this team stands out. They keep my property in top shape and always ensure I get my rent on time. Couldn’t ask for better service
David R
Thanks to their expertise, I was able to find a fantastic property that fits my budget and offers great returns. They truly understand the needs of investors!
